Dream 5-star holiday turns into ‘sickness nightmare’ as entire family struck down by gastroenteritis
David Wright immediately became concerned after allegedly ‘facing soiled sun loungers, discoloured swimming pool water and drinks in filthy glasses’
A family’s dream five-star holiday to Egypt turned into a “sickness nightmare” after they were all struck down by gastroenteritis. David Wright, from Sheldon, near Birmingham, booked the two-week trip to Le Royal Holiday Resort with Thomas Cook, But he immediately became concerned with hygiene at the resort after allegedly facing soiled sun loungers, discoloured swimming pool and having drinks served in filthy glasses.
David and his wife Tracy and daughters Chloe, 16, and Danielle, 12, began to feel unwell within just a few days of their stay. They all later suffered symptoms including agonising abdominal pain, diarrhoea, nausea and dehydration during their break.
“It was just hideous,” said 51-year-old David. My main concern was obviously for the girls but Tracy and I were so ill too, it was such hard work. It was deeply upsetting seeing how distressed the girls were. It was supposed to be a lovely family holiday where we would all get to spend quality time together away from home life, but instead it was a nightmare.”
The legal team secured settlements for Tracy, Danielle and Chloe but has so far refused to agree a pay-out to David.
This was far from the luxury, care-free break David and his family hoped for and their distress was only heightened by their concern for each other as one-by-one they all fell ill. No holidaymaker expects to fall ill from a serious illness such as gastroenteritis, but David and his family expected a five-star experience at the Le Royal Holiday Resort – which had been open for just a year – and got anything but. It’s very disappointing that after settling the cases for three of the family, Thomas Cook, is still dragging its heels as we seek to resolve David’s case.
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