The couple say they contracted a parasite infection and Salmonella after staying in a luxury five-star resort in Cancun
Newlyweds are taking legal action against travel company Thomas Cook over claims food poisoning is still causing them severe gastric illness FOUR MONTHS after their honeymoon at a luxury hotel.
Liam and Dannie Roberts, from Wythenshawe, say their romantic getaway turned into a living nightmare when they were struck down with a nasty parasitic infection and Salmonella at five-star Moon Palace Golf and Spa Resort in Cancun, Mexico. They travelled with tour operator Thomas Cook in July. The firm said they are planning to investigate the claim ‘thoroughly’.
Liam and Dannie, from Sharston, say they were on a two-week break when they fell ill with abdominal pain, sickness and diarrhoea. After continuing to suffer symptoms when they returned home, the newlyweds visited their GPs, where Liam, 26, was diagnosed with parasitic infection cyclospora and Dannie, 23, with Salmonella.
They have now instructed solicitors and are planning on taking legal action against Thomas Cook.
The couple claim there was litter strewn around the pool, food left uncovered with insects swarming around it and meals served lukewarm. School teacher Dannie said: “Our Honeymoon was completely ruined; this holiday was a once in a lifetime trip and we wanted it to be really special. We had to cancel many of our planned excursions because we were so ill.
“We are really disappointed in Thomas Cook and heartbroken that we spent our Honeymoon in such a distressing way, I can’t believe this has happened to us. It certainly shouldn’t be allowed to happen to anyone else.”
“Liam and Dannie should have been having the time of their lives, but this holiday was memorable for all the wrong reasons.
“We have seen first-hand the significant effects that gastric illness can have on our clients, demonstrating how those affected often require medical treatment and a prolonged period of recovery which disrupts their lives personally and professionally.
Alan Hoey, Managing Director at Holiday Sickness Claims, a regulated claims management company that has seen a significant rise in enquiries from consumers who have been affected by holiday sickness, said the problem will only get worse until the tour operators understand there is a real problem and make formal procedures in all resorts and hotels to record and report. UK consumers are getting far more aware of their rights and are far more willing to complain.
“It is worrying to hear that other holidaymakers have suffered the same problems as Dannie and Liam. We would urge anyone else who suffered problems at the hotel to get in touch as they may be able to help with our investigations. We would also urge Thomas Cook to take action so no one else suffers in the way Dannie and Liam did.”
A spokesman for the firm said: “We know how important holidays are and we work hard to make sure that our customers enjoy their time away. We are always concerned to hear of any reports of illness and we will investigate this case thoroughly.”
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