The seven-member strong family and one family friend, were celebrating a birthday together in Turkey when they were struck with Holiday Sickness.
The holidaymakers received a holiday illness claim settlement of £12,800 in total. Three of them received £1,800. Another three received £1,600 and a final two received £1,300 each.
The family were staying at the Eftalia Resort Hotel in Antalya, Turkey, a popular Mediterranean area on the south-west coast. The hotel has 4 star Google reviews and 3.5 stars on Trip Advisor, so, it’s expected to be above average. The trip took place in September 2015 and was an all-inclusive that was booked with British high street travel agent Thomas Cook.
Every one of the eight people were in fine health before reaching the hotel, so it was a shock when all eight then fell ill on the fourth day of the two week stay. They described the hotel as having a nice standard of accommodation, but they noticed the catering included an unguarded buffet that was vulnerable to heat and insects.
Not only that, but warm food mingled with cold. The party all experienced stomach cramps and they wisely reported that to the hotel, who advised that they obtain medicine from the nearest pharmacy. Further symptoms included vomiting and diarrhoea at least six times each day, leaving them unable to leave the hotel room and the birthday celebrations were ruined by holiday illness as a result. It took them ten days to recover, taking them to the end of the holiday having only enjoyed the first three days.
Experienced and knowledgeable solicitors made a case against Thomas Cook. As the travel agent that took the all-inclusive booking, they take final responsibility for any serious mistakes that are made by a resort hotel. Even though a Thomas Cook rep might not be permanently on-site, ensuring a high standard of cleanliness in food preparation and serving areas, Thomas Cook are still held liable for cases of food poisoning at any hotel which they take all-inclusive holiday bookings for.
The hotel was guilty of having been too casual about the presentation of their buffet and this meant that guests were vulnerable to contracting food poisoning. All eight people had their holiday ruined by sickness, and sickness that could have been prevented with a bit more care and attention. It’s not enough to just cook food, place it somewhere and then leave it. It needs to be kept hot or covered up. The travel party will remember this particular birthday trip for the wrong reasons.
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