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Stafford couple’s Turkish getaway turns into holiday hell

By on November 6, 2016

A STAFFORD man’s relaxing holiday in Turkey turned into an “absolute nightmare” when a severe bout of gastric illness led to failing kidneys and a fractured rib.

James Lewis and his partner Josh Faultless, both 25, booked the October break at the five-star Liberty Hotels Lykia through tour operator Thomas Cook.

The couple have now instructed personal injury lawyers to investigate hygiene and safety standards at the hotel.

Halfway through the holiday the pair said they began to suffer severe gastric illness symptoms, including diarrhoea, vomiting and stomach cramps. Despite being treated by a doctor, James collapsed in the bathroom of his hotel room.

He was given an intravenous trip to replace lost fluids and appeared to be drifting in and out of consciousness, said their lawyers.

He was taken to hospital, where doctors explained his kidneys were beginning to fail due to severe dehydration and he was diagnosed with a fractured rib caused by an injury sustained when he collapsed.

The gas engineer spent a night in hospital before he was discharged and he was then able to fly back home to the UK. He said: “The illness I suffered on holiday is still having a serious impact on me.

“It wasn’t just us who were suffering, we could see other people around the hotel struggling with illness. We want to know what caused the illness and make sure these issues are investigated.”

Josh, a housing officer, added: “This was meant to be our annual holiday to relax and spend time with each other. But as soon as we arrived we felt the hotel was not up to the standards we had expected.

“When we both fell ill we spent majority of our time in our room, which was annoying, but when James collapsed it turned into an absolute nightmare. It was awful to see him in such a terrible state and being rushed to hospital.

“The last thing we expected when we booked with Thomas Cook was for one of us to be spending the night in a Turkish hospital due to illness and suffering with a broken rib. We’ve been left extremely disappointed with what turned into an absolutely appalling holiday.”

A spokesperson for Thomas Cook said: “We are aware of an increase in reported cases of customer illness in late summer at the Liberty Lykia Hotel.

“We recently arranged for an independent audit, and while it did not identify any specific cause associated with food or hygiene, we will take all necessary steps to rectify any issue before the hotel reopens for summer next year.

“We would encourage any customers who have been affected to contact us directly.”
Alan Hoey, Managing Director at Holiday Sickness Claims, a regulated claims management company that has seen a significant rise in enquiries from consumers who have been affected by holiday sickness, said the problem will only get worse until the tour operators understand there is a real problem and make formal procedures in all resorts and hotels to record and report. UK consumers are getting far more aware of their rights and are far more willing to complain.

If you’ve been affected by Holiday sickness contact Claims Legal free on 0800-8-654321

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