Thomas Cook revealed an increase in illness related claims from UK consumers in its interim half-year results and said it believes many to be “questionable”.
The operator would not give figures but said the rise was in line with the rest of the UK package travel industry.
Abta has talked of a 500% increase in claims and attributed the rise to a number of “unscrupulous” claims management firms.
Chief executive Peter Fankhauser said the fraudulent claims were the actions of a “small minority”.
“This is an issue for the whole industry. We need to work together to clamp down (on the problem),” he said.
Fankhauser said the company had seen an increase in claims from Greece where it has also seen a 40% group-wide rise in demand.
But he insisted the company would not be paying out on any fraudulent claims.
A spokesman added: “At a time when customer satisfaction levels are increasing, we believe many of these claims are questionable and are motivated by the actions of certain claims management companies.
“We are working closely with our hotel partners and the authorities, particularly in Spain, to improve processes in resort and will continue actively to lobby government for changes to legislation in this area.”
Alan Hoey, Managing Director at Claims Legal who offer a claims related service for Holiday Sickness Claims said that Tour Operators and Resorts need to implement new measures at the resorts for proper reporting and recording and Tour Operators need to educate travellers on health and hygiene and if there are issues how to report them directly.
“While there are always those submit fraudulent claims, and processes are in place to spot these and challenge them legally, a large number of new claims over the last 18 months are due to the UK consumers being aware that they can make a claim for Holiday Sickness, where they were not previously aware that regulations were in place to protect them!
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