A holiday in the Dominican Republic at a four-star resort turned into a “nightmare” for one family after they were struck down with a severe gastric illness.
Adrian Race, 47, from Ware, his wife Lisa, also 47, and their two daughters, 15 and 12, were staying at the ClubHotelRiu Merengue resort in February when Mr Race and his children fell ill four days into the two week trip.
They suffered diarrhoea, vomiting, shakes, fever and Mr Race was unable to drink much and could not leave the resort.
Mr Race claims he spotted flies and even cockroaches in the resort’s restaurant while the family was eating.
He said: “The hotel was not what you would expect from a four-star resort.
“On occasions, the food tasted out of date and food was often left uncovered for a significant period of time during the sitting.
“There were often lots of flies in the restaurant and on a number of occasions we saw cockroaches running across the floor of the restaurant.
“In addition, there were times when birds were seen pecking at food off the tables.”
The family had travelled to the Caribbean country on February 11, to celebrate Mrs Race’s mother’s 70th birthday and her parents’ 50th wedding anniversary.
Mr Race, who works as a scaffolder, went to A&E on his return to the UK after he began suffering stomach cramps at work.
He was attached to an intravenous drip and had blood and urine tests and had to take two weeks off work and lost two stone in weight.
More than three months later, he continues to suffer from an altered bowel habit, stomach cramps and lethargy.
Mr Race said: “Golden wedding anniversaries and 70th birthdays are major life milestones and we had been looking forward to an amazing double family celebration.
“But ended up just wanting the holiday to be over so we could go home and recover. It was a nightmare and ruined the whole holiday.
“My family and I had been really looking forward to the holiday but it was spoilt by the illness suffered. I just want to know what caused the illness.”
Mr Race says that the hotel swimming pool was very dirty and murky and on one occasion was closed suddenly without explanation.
The hotel toilets were also said to have been unhygienic. The family found on a number of occasions that faeces had been smeared across the toilet seats.
The family have gone to specialist holiday illness lawyers Irwin Mitchell, who are now investigating the case.
personal injury lawyer representing the couple said: “The illness Adrian and his children suffered during and after their trip to the Dominican Republic has obviously been extremely difficult for them to deal with.Adrian has told us of a number of hygiene concerns he had about the resort and we have begun an investigation into what caused the family’s illness.
TUI, the company that organised the holiday, has been approached for comment.
If you’ve been caught with Holiday Sickness, call Holiday Sickness Claims free on 0800-8-654321. Our service is 100% free to UK consumers and all panel solicitors work on a No Win No Fee service.
Holiday Sickness Claims is a trading style of Claims Legal Ltd. UK Company 07377456
Registered Office: 93A Windsor Road Prestwich Manchester M25 0DB. Telephone: 0800-8-654321
Claims Legal Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities. CRM25925